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Finally got response. I wrote a review on pissed consumer about Sunplay and ordering a power cord. That never arrived and could not get any response.
Finally I kept on and on fussing and posting everywhere I could and guess what?! They sent me a email saying they were just going to refund my money!
And they did. Then I ordered from Inyo pools and got my cord 3 days later! And it worked! User's recommendation: Use Inyo pools. View full review. Location Mooresville, North Carolina.
Sep 21, PissedConsumer of Watertown, NY. No reply and kept funds for damaged merchandise. After an order from this company I tried to cancel prior to shipment.
I was told no, it had already shipped, though I was never given a tracking number. Item was eventually shipped via UPS.
UPS reported the package was damaged and the items were destroyed. UPS indicated the merchant Sunplay was made aware. Repeated emails and phone calls now went unanswered.
I finally had to dispute the charges with my credit company for reimbursement. Will never buy from this company again. User's recommendation: use SpaDepot.
Cons Read my review. Preferred solution none needed. Dispute with credit returned funds. Company can stop emailing me spam advertisements now..
Aug 21, Jacquline of New York, NY. Defective Product and Refused Refund. I ordered a smart bar from sunplay and it was defective.
Their customer service was terrible and non-responsive, and after wasting a considerable amount of my time they refused to refund me.
They also lied and claimed the drawer in the smart bar could just be popped back in, though it is not designed to be removed from the track which I confirmed after also wasting time talking to the manufacturer-leisure concepts.
They do not stand behind their products and I highly recommend against giving them your business.
User's recommendation: BUYER BEWARE-DO NOT BUY FROM SUNPLAY!! Location New York, New York. Service Sunplay Customer Care.
Aug 05, Robert L. Never got my item I ordered. I ordered a spa vac never came tried calling customer service phones are down sent email no reply online chat no response.
Worse customer service I have ever experienced. Still have not resolved this issue. Cons No response to order status No delivery.
Preferred solution Deliver product or service ordered. Jul 31, Crystal R. Never received order! On July 12,, ordered a power cord for my pool vacuum , ordered from Sunplay because their site said ships next day , still have not received email saying it has shipped!
Then it says no canceling order , but I can return it once its delivered!!! I think I need to let my Visa card people handle this. Not sure I am not being scammed!?
User's recommendation: Do not order from Sunplay! Anonymous PissedConsumer Sep 21, Reply 0 0. Cons Take your money and do not ship the product.
Pissed Consumer Your trust is our top priority. Please support us to help maintain our independence and integrity. Jul 30, PissedConsumer of Marysville, OH.
Did not receive order. We ordered a cover caddy for our hot tube, never got it and cannot contact the company. They answered my first two emails with the same exact response probably auto sent but that was it and you cannot reach them by phone.
User's recommendation: Avoid! Location Marysville, Ohio. Jul 20, PissedConsumer of Spring Lake, NC. No response from customer service. I ordered a part for my Dolphin pool filter.
It arrived broken, ironically with the same damage I had on my previous filter cover. I've attempted to contact them through their "contact us" email, several times and received no response.
Location Spring Lake, North Carolina. Jun 25, Robert T. Horrible service. I ordered a part from them online at night and realized it was the wrong part and called them first thing in the morning to cancel, forget it!!
Sunplay Cons: Fraud. Review is a subjective opinion of Bart M of Estes Park, CO. Comment the review as Sunplay verified representative.
Write a private message as Sunplay verified representative. Private messages do not impact your company rating. If you want your response to count towards your company rating, you can also leave a comment for this review.
You can try to reach review author by writing a comment to the review or try one of our business solutions. Pools, Spas and Plumbing Supplies Sunplay 58 Review Sunplay - THE WORST!!!!
SCAM COMPANY BEWARE!!!!!!! Rating Details. Customer service. Price Affordability. SCAM Company! SCAM SCAM SCAM!!!!!!!!!!!
They just did it. Comment Helpful 0 Not helpful 0. Do You Have Something To Say? I have read and agree to the Pissed Consumer Terms of Service. I wish to receive email notifications about future comments.
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Return an Item. Read More Reviews. Fit perfectly. Seems to be better quality than the one it replaced. Sunplay provided the exact OEM product, but as per usual it broke before the year was out.
Email address. Sign Up.Our review: Our team is still researching Sunplay's live chat Vancouver Downtown Casino. We researched this on October 13,and at that time Sunplay was offering teacher discount policies. We researched this on March 19,and at Tremblant Casino time Sunplay was allowing coupon stacking policies. When my customer service rep finally pulled up my account, he claimed "there are a lot of notes in here I need to look into".